My experience with Vestiaire Collective was terrible & is unfortunately still ongoing. I bought a waterproof Yves Saloman puffer down coat that was described as having a “detachable hood” (which I need as I live in the UK!). This was one of the main reason I purchased the coat. I couldn’t actually see the hood in the photos, but I just assumed it had been detached, as the listing was very clear - definitely a coat with a hood. I bought the coat in good faith - I paid £475 for the coat, as well as £172.94 in import taxes (it was shipped from Germany), & £12.50 in shipping. The coat arrived, and, to my dismay, there was no hood, detachable or otherwise. I was fairly upset as I had been excited to receive it. I duly wrote to Vestiaire describing the problem. In response, they asked for “a photo of the problem area”. Obviously it’s a little tricky to photograph something that’s not there, but I did my best - I photographed the collar area, where a hood would go. Then they wrote back asking for more photos, which I thought was strange, but I obliged. I also sent them a screenshot of the listing with the words “detachable hood” highlighted. Then, to my disbelief, they wrote back & made it clear I would not be allowed to return the item, nor be refunded the £660.44. They said, “After careful inspection, the information provided does not justify the return of the item to the Seller or the withdrawal of their Trusted/Expert Seller status.” They said if I didn’t want it, I would have to relist the coat for sale - through them! I was completely gobsmacked. A winter waterproof coat advertised as having a hood, that doesn’t have a hood? A hood is a pretty important element of a waterproof coat, it’s kind of a key feature isn’t it - it’s not like it was just missing a button… I’ve asked for the address to send the coat back to but they would not give it. So now, I’ve had to open a chargeback dispute through my credit card to reclaim the £660.44 I paid them. They are trying to fraudulently keep my money, & they are obviously selling items that do not fit the description. I’m absolutely disgusted by their behaviour & would like to warn anyone considering making any large purchases from this site - STEER CLEAR. Just don’t. They are obviously extremely dodgy & the stress from this has completely ruined half of my weekend. I wish I’d never heard of Vestiaire Collective.