It's been now 5 weeks that I sent a Burberry bag that Evri apparently lost, I told Vestiaire that I am very concerned about using Evri due to their bad reputation (keeps winning the price for the UK's worst delivery service every year) and somebody told me that it has been noted and I would not have to use the service again, I sold a dress, and I get an Evri label again, luckily the dress is moving however at the pace of a turtle, all I hear about my bag is a standard letter about "We have not forgotten you - be assured this is an unusual situation...." No it is NOT, or else why would they be named the worst delivery company? https://metro.co.uk/2022/11/18/worst-performing-parcel-firm-in-the-uk-revealed-17780280/ I was thinking to list a few items as people will be going to Xmas and New Year's Eve parties, but frankly since it will most likely be Evri delivery, the people who bought will be angry and will not buy from me again, my items will disappear and I will wait weeks for a resolution, with frequent automated emails where they assure me they haven't forgotten me. My parcel hasn't moved in WEEKS, shop took it, scanned it, handed me a receipt and then NOTHING happened, tracking shows it has been received by the shop but there has not been an update since the 18th of October, and all I get from Vestiaire is automated emails and empty promises (or was it an outrageous lie) and again an Evri label. I have to send my item within 5 days, your delivery service can't deliver within 5 weeks in the same country? Oh and please spare me the "contact us" link, I have contacted you, ASAP as I was hoping that my parcel with the bag (which was btw very sturdily packed) would be found, and see my experience above, I don't need another auto reply that you haven't forgotten me and claims that it is an unusual situation. On every forum you look, people are complaining about parcels lost by Evri, there is no way to contact Evri as the help section won't even let you do detailed tracking as you need the postcode of the buyer, well, the label is on the parcel, the same parcel I dropped off at the shop and that seems to have disappeared without a trace!