Be very careful! Their quality control misplaced the strap of my designer bag and no one took responsibility. Customer service just ignored me for 3 days via chat and email and just cancelled the sale stating that the buyer cancelled the sale. I was in contact with the buyer who was very disappointed as she did not cancel the sale and also got no reply from them whatsoever. This is the worst customer service experience ever! They are now sending back a faulty bag without the strap which they have misplaced. Be aware that if there is a problem they will just ignore you and treat you with no respect. They make their money through the commission from the seller so you would expect to be treated with at least a little respect.