The worst customer service I have ever received in my life - they are 100% scammers. I purchased and Louis Vuitton bag and paid the extra £15 for authentication. The bag i received was not the same bag I ordered, it was a completely different model. The seller admitted they sent the wrong one and the one i purchased is no longer available. I returned the bag to VC and after days of chasing via email and chat link that no one ever replies on they finally responded to say the bag is complaint with what I purchased and I would have to resell the bag or keep and I would not be eligible for a refund. Anyone can see that the bag was different so not only do they not do their checks thoroughly they are also SCAMMERS. I am entitled a refund and will be seeking legal action as well as contact my bank if this is not resolved ASAP. Lesson learnt - this company needs to be closed down there are so many similar reviews. I urge people not to use them there are plenty of other pre-loved website that have a better service and moral ethics.