Avoid at all costs, not only is the App and the website full of bugs and flaws, they have ZERO customer service, only automated bots or people who barely speak English, their authentication service is useless, quality control will try to justify their existence by finding flaws that are mentioned and pictured, additionally they change their TOS without warning and delete items or increase their commission.
What a fabulous idea, charge more for the worst service. Essentially all they do is provide a label, usually with the cheapest and nastiest delivery service who loses your stuff, then you provide them with all your details, heaven knows what the drones there do, and after 6 weeks you might get your money, but do not expect to ever get an answer from them, it will be a copy and paste reply.
On the 14th of Devember they send out an email that they charge more:
"From 14 December 2022, the Selling Fee in your country for items priced between £80 and £13,000 increased from 14% to 15%."
One hell of a warning.... Shows you that they really don't have any respect, please please let there be more resale sites so we can leave this horror show. You can't do it worse than VC.
Now stand by and wait for the usual copy and paste reply and be warned, whenever you have a question or there is a problem, this will be something you face.... Just check out all their replies, be it here, on TrustPilot or anywhere else, it will always be a copy and paste.... It's how they roll and why they can fleece buyers and sellers for more.
1 year ago
Vestiaire Collective has a
1.5
average rating
from
1,282
reviews
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