I want to report a fraud on your website. The reference number is 28761081, I sold a bag on your website, it's $800. I sold it on 12/8 and shipped it on 12/9. At first, after I shipped it, the system won't update it to shipped, rather it says it's not shipped. So I chat with customer service, Luis Jonas told me to disregard the system, and he asked to contact the buyer. And the buyer asked me if I shipped it, I told her it's been shipped, but system won't update, the fake buyer was very understanding saying that I could just provide the tracking to her, so she can track it herself, it was obvious the buyer and the customer service were on this together. And then the system suddenly updated to "Buyer raised and issue, it's being checked", but at the same time, I checked fedex checking, item hasn't been delivered yet. And then system updated to bag is not as described with a fake picture, and I checked the tracking the item still hasn't been delivered yet. I sent all the screenshots to the customer service asking him to explain, he never replied. This is absolutely disgusting. It's absolutely fraud. Now the item has been delivered. What should I do? So they will ship back the bag in the fake picture, right? Please help to look into this!