They owe me money, and their customer service is SO frustrating. I have money left in my account from Tradesy before it switched to Vestaire Collective. It was trying to auto deposit to a bank account that doesn't exist anymore. I tried to change the bank information/provide my PayPal address, but it wouldn't work. I reached out to customer service on January 4 asking for help with this problem. After an incredibly frustrating exchange where the customer service representative "Merry Rose A." who was super slow to respond to very basic questions (How will I hear from you after this? Will I be receiving an email? Etc.) and provided no solution to the problem, I was told to give them 2-3 days to figure it out and get back in touch with me. That was a week ago. On January 5th, 6th and 7th, they sent me this generic message through the chat function: Hi Mary, We've not forgotten you! Our teams are still working on a solution for you, and we're really sorry for the unusual delay in getting back to you. We will be in touch within the next 24 hours to resolve your enquiry. We understand it's frustrating to wait, but please don't submit your enquiry again as this can add to the waiting time. Thank you for your patience. The Vestiaire Collective team Today, as it's been four days since I've heard ANYTHING (not even this generic repeat message), I reached back out. Nothing. No response. I was on Tradesy for years, and I made them a lot of money. I even promoted them to my friends and also for free on YouTube just because I enjoyed the platform so much! Vestiaire Collective is terrible with customer service for this very basic issue, so I don't trust that they would take care of my buyers or me as a seller. I'm taking all of my listings off this platform, and I will not be recommending it to anyone. Don't list here. Don't sell here. If they're so reluctant to give me the money I earned, I can't imagine they'll be any quicker giving anyone else their money either.