I have tried to reach their customer service, however they do not even address my problem which is their Evri shipping in the UK. Evri does not register the parcel as sent when you hand it over at the drop off shop despite being scanned, the number on the receipt slip does not match the tracking number, it has been discussed on a lot of forums, additionally Evri does not always collect from the drop off shop, there are sometimes days, so items can get cancelled or stolen from the drop off shops, you have the receipt but you can't reach anybody at Vestiaire as apparently they are all only trained to send auto replies. Evri has obviously done this because they pay compensation for too many parcels they have lost, which is their problem, my problem is that Vestiaire forces me to send valuable items with a cheap and unreliable service like Evri but will not address the problems it causes for the seller and the risk of loss of our property without compensation! If you decide to go with the worst delivery service, then at least protect your sellers, I am only responsible until I hand it over to the service you picked, however this service is not reachable for us as senders as you are the customer. We run the risk of our parcels going missing, us being stranded with a worthless receipt, an item that was shipped shown as "We are waiting for it" when their drop off shop already has it, then dealing with somebody at Vestiaire who goes "Oh they say they do not have it" - what the hell is that going to help me? If I have the receipt then I have obviously handed in the item, if their drop off shop loses it or the driver, that is not my responsibility. I can only send, I can't sit with the parcel until it is with the recipient! And please train your people to actually read and address questions instead of sending out the obvious standard copy and paste reply that does not even address your question, that is not customer service!