I sold a skirt (11313028) and the buyer is delighted with it, however tracking doesn't even show it has been picked up 2 days ago, mind you the item 1st didn't even track until it reached the Evri depot, there was no evidence that I had actually handed it in nor when I had sent it, which makes the 7 day sending window a total mockery! I tried to reach you via your help site on the web since chat never really works, 2 emails, I never even got a confirmation email that you got the email (I am on a MacBook and I used Firefox as your site doesn't work very well with Chrome), so basically there is no way to reach you, the buyer was honest and let me know she is delighted with it, otherwise I could not check where it is, nor can I reach you in any way shape or form. Vestiaire is a platform to sell DESIGNER items, not cheap stuff, so basically we are expected to risk losing valuable items with no way of contacting you and apparently you really do not care. Why should I continue to buy and sell with Vestiaire when there is no customer service, the Evri tracking is more than "questionable" - it is impossible to reach you and sort items out, mind you in the past when the emails still worked, all that was offered were auto replies and your "customer service" didn't even read the mails or answered a question. For a company that spends a lot on advertising, this is frankly shocking, since the items don't even track properly, selling through you means my items disappear and I will not be compensated as I can't even reach you. If eBay offers me a better service for less of a commission, what are the reasons why I should sell on Vestiaire? If I simply want to get rid of items, I don't have to go through the trouble of taking pictures, descriptions, measurements, then sending. This is truly unprofessional!