Great PR but the worst customer service and sales service ever. I have first reached CS on 27/1, my Gucci Horsebit bucket bag was listed as sold and I have proof of sending. However I never received the money nor the bag return. When I reached CS I was given a string of excuses- the tracking was not registered in their system/ buyer might or might not have received it. 15 days later and still no one replied to my email and my $3000HKD+ or bag is no where to be seen. CS simply ignored all my messages on chat or email even though all evidences have been sent. Everytime i get a respond it is a different CS asking the same questions over and over again. Extremely disappointed and will remove all my listing from the site.