To update my previous issue, the skirt who still shows as in delivery despite the buyer (I am in contact with her) saying she has it, wears it, it has been delivered last Thursday, today is Monday.... I finally managed to get through to Vestiaire (several attempts, apparently IT is not something they care about, as little as they care about customer service or anything apart from charging their commission) and got absolute insane copy and paste replies, clearly showing they have not read my mail, they are not interested, then the biggest joke, after 9 mails back and forth, they tell me that "Customer satisfaction is their top priority" in an email where "Geralyn" clearly has not read any of my mails, tells me that upon checking the item is "ready for collection" If that is their idea of a top priority, well.... Apparently none of them is interested that there is a massive glitch in the Evri tracking, the items only track once they have reached the depot and that if somebody picks them up from an Evri shop, they seem to not be tracked as picked up. I only know because my buyer told me she has the skirt. I am not sure if the people who claim to be customer service are incapable of reading, but they are everything else but customer service or interested in sorting out a problem. Possibly outsourced and they could not care less. I seriously doubt I will buy or sell via them anymore, given the level of "customer service" I have received. I am in total shock at the lack of service and plain lack of professionalism!