I am not sure how much worse it can get, I sent an item I sold via Vestiaire with Evri as instructed, 1st it did not track for several days, then it started tracking all of a sudden but only at a depot, nothing about me handing it in at their parcel shop or anything like it, several days it showed up as "We are expecting it" I went several times to the parcel shop to check, they told me I have the receipt from them, it's the best they can do, they are not Evri but since I got the receipt I should be covered.... The buyer and myself were relieved when it finally started tracking, however instead of the dress I packed and sent, the buyer received a Burberry bag. I checked with the buyer in chat about the packaging, as I had sent the dress in a yellow cardboard box I had bought from DHL packaging supplies, she said she received it in a brown box from a home decor service. I asked her about the label, I use a laser printer and attach the label with sellotape, she said it looks like it has been relabelled and this is a selfadhesive label printed with a thermal printer (I don't have one) so obviously somebody has relabelled and/or repacked within Evri, maybe there was an accident and parcels got damaged. We tried to communicate this to customer service, no avail, they did not even listen, even the buyer reached out to them and said it is a problem with Evri, nope, they claim I must have sent the wrong item... I have not sold a Burberry bag, I have not packed a Burberry bag, a Burberry bag costs a lot more than a DvF dress, so why would I do this? But apparently the Burberry bag will be sent back to me.... Not a bad trade BUT, since Saturday the parcel is out for delivery (local courier will deliver between 17.00 and 19.00) there was no delivery as I was at home, there is no update, there is no parcel..... I don't even know what I am supposed to get back? A Burberry bag maybe since my dress seems to have vanished into thin air... There was no delivery attempt, no card left, NOTHING I now got another message that I sold an item, another dress, I am already in a panic because sending is again with Evri, my item might end up heaven knows where, and as I have seen there is no help from Vestiaire nor from Evri as I can't even reach them. I will document every step on the way and if needed take Vestiaire to the small claims court, as I have asked again and again to please not make me send with Evri as in the past there were so many issues and items going missing. Btw the dress I sold (#25045644) was a vintage Diane von Furstenberg sold for £80.00, I doubt a Burberry bag is available for such a price, or that I would go and buy one and send it instead of a DvF dress, that would be insane, but since it doesn't look like anything will be returned.... This is honestly a shambles of the highest order, I'm done begging Vestiaire to help because they really don't care, they don't even read the emails and send generic replies. I am seething with anger, they know what a problem Evri is, I always send my parcels in a timely fashion, in the past parcels have disappeared but at least there was tracking somewhere. Selling an item and sending it, then getting a bag instead of a dress (supposedly) but even the bag doesn't arrive, this goes beyond a joke.... If they only had Customer Service, it's possibly some bot that sends automated replies with answers to a question I didn't even ask.