I ordered a Balenciaga Hourglass Bag last December 12,2022. During the quality control assessment the bag has flaws that the seller didn’t disclose and I was contacted about it so I cancelled my order. I was told the order was cancelled and refund should be going back to my card. I wasn’t checking my account until January 20, 2023 and noticed that Vestiaire Collective has been taken money out of my credit card for total of $1280.00. I contacted the chat support and wasn’t helpful as they response once a day or 3 days after! They asked me to send my statement and I did and after a month long of dealing with them everyday until now February 15, 2023 no refund has been returned! Now they’re asking me again for my statement! What??? You gotta be kidding me! I hate this platform and I am here spreading awareness about it. PLEASE GO TO FASHIONPHILE AND STAY AWAY FROM THIS WEBSITE PERIOD!