As previously mentioned, I sent a dress to a buyer, direct shipping, sending with Evri, the parcel got relabeled by Evri and they must have mixed up the parcels, as the buyer received a Burberry bag (much more expensive than the dress I sold) and the bag was "returned" to me, the problem is it is not my bag, I sent a DRESS, it is obviously a high end bag and belongs to somebody who definitely will be missing it. VC told me to contact them, I did, however they didn't reply. My experiences with Evri were far from stellar, items lost, items damaged, waiting for weeks and months until VC finally did something, I was begging them to let me send with another company, they told me they would make a note, yet they kept on issuing the Evri label.... In the meantime I sold another dress, as usual sent it ASAP (same day) and you guessed it, the parcel does not track, nada, we are "expecting it" sent on the 13th, today is the 16th, I send them a mail, send them pictures of the receipt from the parcel shop, a picture that it was securely packaged in a cardboard box, a picture of my driving license.... They claim they do not have my driving license. I have sent my driving license now 4 times, via email, despite that they have it on file on my account, despite the fact that sending via an email that can be intercepted easily is a massive risk (yes, they do take GDPR seriously - NOT) apparently they do not have my ID. I checked my sent mails, it was attached, each and every time. I am wondering, is this some scam so they do not have to talk to Evri regarding my parcel (the one they claim they are expecting despite me sending it last Monday) are they going to wait until they can cancel and think it will be forgotten? This time it is a Zimmermann dress.... There is also somebody missing a high end Burberry bag that was "returned" to me, in their generic copy and paste reply here they asked me to contact them to sort it out, which I did and they simply didn't reply and ignore it, oh high quality customer service. The bag is beautiful, stunning and pristine, I just feel bad about keeping an item that does not belong to me and feel for the person who possibly has the same problems I am facing - Vestiaire not reacting! Other companies use Evri too, for example eBay or Vinted, there is the occasional mishap, but with Vestiaire it happens with such regularity, it is shocking, or maybe not, because on the label there is a big sign "Vestiaire Collective" announcing to every thief that this is an item worth stealing as it can easily be sold on!