I purchased a handbag from Vestiaire Collective, spending $1.6K and received an empty box. I contacted them immediately while still standing at the FedEx location where I picked up my order. They had me send photos of the box, photos of my ID, a handwritten statement of what happened, and all they did with that is call FedEx to start an investigation. Fedex found nothing wrong with their shipment and then Vestiaire replied back to me after a week and a half of waiting to say "I'm so sorry for the disappointment and inconvenience this has caused." and then suggested I contact FedEx myself in the hopes that they reopen the investigation while not offering a refund or any recourse whatsoever. Basically saying too bad, we are taking your money and you don't get a bag…. I did contact FedEx and they said exactly what anyone would expect and were completely reasonable in saying "we found nothing unusual or incorrect in our service and the box wasn't damaged or opened so we can't be of much help". Throughout my entire chain of emails and chat history with Vestiaire I repeatedly asked them why the shipment of the bag from the seller to their authentication location was a different weight as shown in the tracking than the shipment of the bag from the VC authentication location to me. They never acknowledged this question, and I asked it several times. How does a package weight drop to almost nothing? But alas, much easier for Vestiaire Collective to blame Fedex than investigate their own operations. Also, in order to get in contact with Vestiaire Collective customer care agent, you have to navigate your way through a chat bot to determine what you are contacting them about before they connect you with a live agent…and one of the options you can select is "received an empty box"…. So I am definitely one of many people with this issue if they have that as a common customer inquiry option listed in their chat! So I paid $1.6K and am left with an empty box, 25+ useless emails and zero trust for Vestiaire Collective. The worst customer service I have ever received online shopping. Ever. This is a fraudulent operation. The last email I received from them said "we are working hard to resolve this issue".....after almost 4 weeks? What could they be doing? Organizing search parties for my bag? I think not.