As a seller, I got my sale cancelled by the quality team and when I tried to understand what happened the customer service team had to escalate it as they didn't understand it neither (all the info was in a description the quality team didn't check at all). Customer service team takes ages to answer and their answers are never accurate or helpful, they pass the ball from one person to the other and can take weeks for one issue to be sorted. You get constantly banned from the chat as they use a robot to capture words as simple as 'my details' without reading the context. Considering their fees are that high would be expected a better service for sellers. I cannot give my opinion as a buyer.