This website is a scam.
Sold a pair of Louboutin with studs.
After the sale they picked up the shoes with a UPS label and received them in a day. They reported that 1 out of the 60 studs was missing to the seller but failed to report I included spare ones in a pouch and after 3 full days they cancelled the sale.
They are now refusing to tell me when my shoes are coming back to me but it’s gonna be days. This means I can’t sell them elsewhere and I’m losing money every day.
Their customer service is non existent and a person called Ruphin R has been the rudest agent I’ve ever dealt with in my whole life besides not understanding basic English.
As of now I’ve lost a sale and don’t have my item back nor I know when I will have it back.
I tried to raise a complain and was told this is not something they care about
Please be careful !
1 year ago
Vestiaire Collective has a
1.5
average rating
from
1,282
reviews
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