I have never seen such a bad support chat! The company states that you have a 7/24 available support. Don't even think about having a message within the 48h of wait. I have been sent two message in the row to ask me to wait these 48h. I have received a item that was not the one listed in terms of colour, and felt like scammed as this was not the one I was expected to get. It can be real or whatever, that is not the issue here. The issue that it was not the one that was on the photos and not in the same colour as mentioned in the item listing description. Therefore I decided to return the item. VC received the item, and decided to flag it as conformed, and re-listed on my account. So now, I am responsible of item, on which is attached the same original wrong listing photo and description. Crazy enough, VC sent me a email suggested me to lowering the price as it seems that the item listed on my account is overpriced. Since this forced re-listing, I tried to contact the support chat to understand how and why it has been flagged conformed while I sent the item back for a particular reason with photos to support my reason. I was able to talk with one of them and the only thing that they told me to reply to my question is, it is conformed, and then decided to stop replying. INSANE ! Since then, no reply to my messages. I can't imagine people paying for really expensive items and having to deal with such poor customer support. You have only a chat support. NO phone number. Maybe an email that gives you the message about waiting 48h, honey never receive a reply back.