Consumer Alert: I am about to lose 1260 euros due to payment security issue on Vestiaire Collective. My attempt to make a purchase on Vestiaire Collective has put me at risk of losing €1260. Despite the payment issue occurring on the platform itself, Vestiaire Collective has denied any responsibility and directed me to contact Splitit, their payment partner. In this post, I will share my experience, highlighting the urgency of finding a resolution and holding the relevant parties accountable. As I tried to pay for an item on Vestiaire Collective using Splitit, an application that enables installment payments, I encountered an unexpected obstacle. The purchase was declined, but two partial payment installments were reserved on my credit card, resulting in a €1260 charge. Unfortunately, Vestiaire Collective has taken a defensive stance and denied any responsibility for the payment issue. Despite the error occurring on their platform, they have shifted the burden onto me, stating that it is solely the responsibility of Splitit, their payment partner. As I wait for a resolution, the item I intended to purchase remains available on Vestiaire Collective's website. This situation puts me at risk of losing €1260, as I could potentially be held liable for the reserved payment installments, even though I have not received the item. It is crucial for both Vestiaire Collective and Splitit to acknowledge their shared responsibility and work towards a resolution. As I rightfully assert, the error originated on Vestiaire Collective's platform, making them accountable for rectifying the situation and protecting my financial interests. This unfortunate incident highlights the importance of consumer rights and protection in online transactions. I should be able to trust that when issues arise during the payment process, the responsible parties will take immediate action to find a solution and prevent any potential financial losses. In light of my predicament, it is essential for Vestiaire Collective and Splitit to promptly address the payment issue and provide a satisfactory resolution. By doing so, they will demonstrate their commitment to customer satisfaction and strengthen their reputation as reliable platforms for luxury second-hand purchases. My story, where I face the risk of losing €1260 due to a payment issue on Vestiaire Collective, underscores the need for transparency, accountability, and prompt resolution in e-commerce transactions. Vestiaire Collective and Splitit should collaborate to find a solution that safeguards my financial interests, rectifies the error, and restores trust in their platforms. Consumers deserve the assurance that their online shopping experiences are secure and protected from financial risks.