Over 3 weeks ago they sent me an empty box when I had ordered an LV bag. Had sent it to be verified by them first before coming to me from the seller. When I opened the box to see no bag inside the LV box, they keep claiming they have to open an investigation with the carrier, even though there I keep telling them there's no way anyone could open and reseal that box and that is has to be at their office after it was sent there for verification. Now, 3 weeks later when I ask for updates on the case, they just close the conversation chat window on me and when I email I get template auto emails about still working on it (Still, 3 weeks later..). Have opened a PayPal case as they seem unwilling to give me money back even though they sent me an empty box! I Literally don't even want my money back, just want them to check their offices for my bag for the £400 bag I paid for, and send it to me. The whole process has been so stressful, I still don’t have the bag or my money back and ive had to consistently contact them over 3 weeks as no one will get in contact or follow up for you-- it's like they're just waiting for you to give up or something!