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Larisa
There are a lot of people on Vestiaire who don't pick up their parcels, it is so frustrating and contacting Vestiaire's customer service is useless, they tell you to be patient, apparently it is really rare (which they tell you all the time) that the parcel if not picked up will be returned to you and you should contact the buyer through Vestiaire chat, well you can try, but often they simply ghost you. Well, I had that happen now several times (how is that for rare?) with Evri your parcel usually gets back to you in 2 to 3 months after you sent it, sometimes longer, so you might get your summer dress back in autumn and in a parcel that was battered in the Hermes system, or kicked around in the parcel shops. During that time you would have sold it somewhere else. The "buyer" gets the money back and plays the same game with somebody else, Vestiaire claims that they do something against people who don't pick up their parcels, I have to see that happening, as I went on a forum and people shared the initials and the pickup shops of the people, and some seem to do the "I don't pickup and claim my money back" as a hobby and continue to do it. My silk summer dress is at the parcel shop since the 6th, today is the 21st, I have repeatedly tried to contact the buyer, no response, no pickup. Maybe I get it back before it is time for winter coats. I wonder to how many more people the buyer will do this? As a seller, I have to send in 5 days (regardless if they are bank holidays etc) the buyer then has 10 days to pick up, as I said, if the buyer does not pick up, it eventually comes back to you, but then it is not the right season for it anymore. It would be nice if there was some protection for sellers as well, if I buy anything, of course I pick up. I am honestly not why anybody would do this? I can only hope that Vestiaire takes as long to give those people the money back as it takes us to get the items back.
1 year ago
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Vestiaire Collective has a 1.5 average rating from 1,282 reviews

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