It seems Vestiaire has made it impossible to have direct shipping from the UK to the EU and the other way round, this is only to force their quite useless (and clueless) authentication service on people and that they stiff people with the delivery and import charges is also no secret. I had a lot of sales to the EU, but thanks to this it is too expensive for buyers, a dress that I'm selling for 80 will cost them 170. As a result I will be listing more on eBay. I encourage everybody to cultivate a friend in the UK or if you are in the UK in the EU, if you buy, use direct shipping to their address, then have them ship it on to you as a present or sell it to you on an auction site for minimal charge, this way you only pay import duty for the auction price (which can be as low as €1). Apart from the horrible customer service (non existant) that has discussed all over, the problems with the website (they do not test for different operating systems and a lot of people like to do an honest description, which is far too fiddly on a phone or a laptop) half the features do not work on the webpage, sometimes you can't upload pictures, currently if you are using Chrom and OS. Sometimes you are trying to log in, I prefer to look at items on the website, on a bigger screen, instead of a tiny mobile screen (apart from that their App is like a virus) and it doesn't recognize the email and is trying to sign you up for a new account. The delivery options are usually the cheapest and worst, a bit like the people who seem to do the IT or customer service, items get lost left right and center. It is almost as if Vestiaire wants to boost other sites like eBay and Vinted (as bad as they are, compared to Vestiaire they are really good) and cut off buying and selling from the UK totally. If you want to buy or sell internationally, I can't recommend Vestiaire at all, their new "mandatory check" only adds another 15 on top of the costs, if you compare what the customs duties usually would be and what Vestiaire charges, you see how you are getting cheated!