I'm not sure that anybody working for Vestiaire has any sort of competence or an IQ that reaches double digits, trained monkeys could do a better job. My experiences: 1. Bought an item from Vestaire, they authenticated it, since I didn't like it, I relisted it, they decided it is not conform as it was part of a gift set - this was in the original description where they authenticated it and since I resold also my description! (I assume they make up the rules as they go along, or if the clueless idiot who does the authentication has a good or a bad day) 2. An item with the the original tag still attached and featuring the sales tag from Harrods, one of their "experts" identified as an "outlet item" as if Harrods carries or sells outlet items. I think I identified a clueless, unqualified fool posing as an expert! Luckily the buyer was more of an expert than the "experts" Vestiaire employs (I assume for the price of a peanut) and said she wants the item as this is not an outlet tag. 3. Never worn shoes with a small number from the shop on the soles (the shop marked them as pairs to avoid them getting mixed up) they declined due to the mark the shop put on. Another fine "expertise" by people who would be mentally challenged to stock shelves. 4. An item I bought which I had authenticated straight away turned out to be a fake, despite their authentication pronouncing it real (the Hermes spa declined to touch it as it wasn't authentic) apparently Vestiaire knows more about Hermes than Hermes, they told me to relist it as I can't return it. 5. If you are selling women's shoes, you get pestered by men who want to discuss with you how often you wore them, where you wore them, they want worn pictures and ask you to pose in a certain way, if you tell them you are not a fetish delivery system, you get banned from chat. Apparently you are "rude" if you don't want to be a masturbation foil for desperate men. Their price suggestions and trying to get you to drop expensive items to a ridiculous price, they are not done by a monkey, they are done by a monkey with a full frontal lobotomy. If you try to reach "customer service" wow, can any of them actually read or are they extensively trained in sending total meaningless auto reply messages? You get more sense out of a brick wall. If you want to know about the quality of their authentication or customer service, look at the replies they leave here. Fantastic, generic auto-replies, hopefully they get a peanut for it... But hey, look some of their bots even leave good feedback... How this company can still be in business is baffling