Sellers, Please BOYCOTT THIS PLATFORM I am a seller and set out below are (1) a list of reasons why sellers should boycott this platform; and (2) my specific issues. In short, if you are a seller wanting to sell high-end designer products (which VE is positioning itself to do), you will be doing yourself a favour by moving to well established resellers that pay more and have the necessary authenticity expertise which give buyers the confidence, which as you know is crucial for any successful sales. I have done 60 low value sales over VC and part of my day time job involves a sales element so I guess I can say a word or two. Why sellers should boycott this platform. You can also see the list of issues to see how difficult VC makes life for sellers. (1) Fatal Business Model: VC is tapping into the re-seller market for high end designer goods, including mini-kellys and birkins, and initially I thought I would like to gain a bit of control over the re-sale process so I sign up to a VE account. Unfortunately, due to my horrific experiences with VC (see below), I contacted Sotheby's and Madison Couture Avenue. Both of them gave me far better prices for consignment of Chanel and Dior handbags, rather than my listing on VC. Ginza Xiaoma is a highly respectable Hermes re-seller headquartered in Tokyo with branches in Hong Kong and Singapore. Ginza Xiaoma has given me a very good first impression. If you are a seller for high-end designer products, I truly suggest you switch to any of the above three re-sellers or any re-sellers of your choice. All of these three re-sellers (i) have truly global customer reaches; (ii) are highly respectable because of its rigorous authentication process; (iii) have good and responsive customer services for both buyers and sellers; and (iv) give sellers better prices. VC, in contrast, is lacking (i) to (iv). VC is an amateur and to a buyer of high-end luxury product, confidence in the seller is key. As we all know, inspecting whether or not a product is authentic takes years of experience and some people specialise with Hermes, and some with Chanel and I doubt it is possible for a company to be experts of clothes, handbags, jewelry, watches of so many different brands around the world. I would not even trust VE to authenticate a Christian Dior tote bag (it always ask for receipts - see my experience below) and how could it inspire confidence from customers to spend at least USD 11,000 to USD 16,000 to purchase a Hermes or a Chanel handbag? This is also a sentiment shared by my SAs in Chanel and Dior - they both consider VC's authentication process as a joke. VC claims it has an authentication process with a success rate of at least 99.9% - this sounds like an "election" from North Korea if you ask me. A random search on the web will reveal fake LV, fake VCA and a lot of fake products circulating on VC. You will see from #8 below that VC does not even have expertise to handle exotic skins. (2) FX Charges: In addition to 15% commission, through some research I founded that VC also charges 18% foreign currency conversion fees, although I do not have means to verify this and whether it is the buyer or the seller to bear this or both. With that said, I am from Hong Kong and when I am dealing with buyers from U.S. and UK, no matter how much I lowered the price of an item to reach the agreed price between the buyers and I, the prices displayed in each of our device are different. It is also difficult to communicate with buyers as we cannot send screenshots or photos. I wish VC would be more transparent on its FX conversion policy and whether it charges a spread to the sellers or both buyers/sellers. It is ok to charges a spread as you need to hedge foreign currency risk; however, it is not okay if you are not transparent. (3) Total lack of customer service support: it is over 4 days now and no one from VC has stepped forward to deal with my issues. Enough buyers and sellers have reported about issues relating to customer service. VC even cut the telephone line and does not respond to my chats and e-mails. There is no way I can contact VC. (4) Nearly impossible for genuine sellers to list authentic items yet on the other hand, it permitted fake items to circulate on its platform: for example, I noticed a Chanel clothes seller using the same photos which counterfeiters in China also use to sell Chanel clothes. In addition, nearly all of his/her Chanel clothes come without a hanger, paper tag and spare parts which I find downright suspicious. Even though I do not keep the hangers/paper tags, I always keep the spare parts as each Chanel's button is unique and it will be virtually impossible to replace it. Notwithstanding this, VC allows his/her account to continue to operate yet make authentic sellers like me almost impossible to list authentic products (discussed below). This ultimately gave all sellers a bad name. (5) Pressure to push your prices down (based on prices generated by VC's algorithms), so VC can earn commissions as soon as possible without taking into account the unique nature of an item: for example, a Loewe puzzle bag's average price is around EUR 1300 but mine one is a special edition from 2016 catwalk and it is completely lined with fur. Still, its algorithms keep prompting me to push my price down. For the sellers - in addition to do your research, also trust your instinct as to how much you think your product is worth. (6) Over zealous quality control - not authentication - which exaggerates quality issues - see my specific complaint 1 below and the list of "quality control issues" which I have encountered. Apart from 2 buyers, none of the buyers on the list cancelled the transactions and this creates unnecessary stress for both sellers and buyers. (6) VC allows buyers 24 hours to decide whether or not to purchase once we conclude the transaction and during the 24 hour period, VC forbids buyers from accepting other offers, even they are better ones. This evening, after negotiating on prices with a buyer, she said to me she is actually still thinking about it, even though she accepts my offer. I have another buyer who wants to purchase my bag but she has to wait. Another example is that it took me 3 attempts to sell my Dior tote bag. Again, buyers simply take advantage of the 24 hours rule with no real intention to buy the product in question. (7) Lack of a solid customer base who is willing to pay more than GBP/EUR 1000. According to my friends, its customer base consist of mostly late 20s to early 30s. If you look at the listing date of the products carefully you will see quite a few items have been listed for 6 months to one year or even longer. I also find it incredibly difficult to sell my Chanel and my prices are 50% off market price already. (8) VC does not have the expertise to deal with exotic skins. I have a Lady Dior alligator bag and despite having the full set and the certificate which allows for international shipment, its authentication team does not know what to do with it. After toning and froning it was so painful that I ended up taking it to Sotheby's and they authenticate the product with me, and took it on. It was such a smooth process. (9) VC loves to promote itself as providing at least 30% to 70% off to designer items and for preserving the environment. Both are not true. I wanted to purchase a Hermes Les Confessions Scarf from My Theresa x VC. Not only VC still charges me authentication fees (which is a joke given VC should be authenticating what it is selling), the price of the scarf, if you compare it to e-bay and other reputable resellers, is much higher. Another example is when someone is trying to sell a CoCo Chanel in Pink for EUR 5800K, I spoke to my SA for her advice. She immediately offered me a new CoCo Chanel in Pink with a slight twist for only EUR 5100K. As to environment, it claims it does not want clients to wait so it will ship one product immediately even if you order two or more products within the same country (e.g. France). This allows VC to charge extra courier fees. Turning onto my specific complaints: I have contacted your non-existence customer support for multiple times as I would like to resolve the following. If VC tries to fob me off with a standard response to this review (similar to the review I wrote on another platform), then this underscore my point that why sellers should avoid selling on this platform. Misappropriation of my personal item 1. Ref 34129957 - a brand new Chanel vanity bag. Your over zealous quality control claims I have scratches, dirt marks (both are not visible to the eye) and pressed marks (minor) on the bag and as a result the buyer cancelled the transaction. I originally wanted to relist the item but I have enough of VC. I want to take the item back and sell it to a third party re-seller at a better price. Please would you re-deliver the bag to me from your warehouse? This is my bag and if I want it back you have no right to keep it. 2. Impossible to list an item You disallow authentic items to be listed and allow the platform to be flooded with fake items, which led to many buyers' complaints. You always ask for the receipts which proves that your so called authentication experts have no expert knowledge. Examples of impossibility to list an item: Ref: 35105583 - I have a receipt with the same serial number set out in the description of the receipt and in the Chanel wallet itself. Your expert ultimate decision was "it is not genuine". Please note I have previously listed this item before but I decided to cancel the sale and it was marked as "sold", so I need to re-list. Ref: 35105762 - I bought this Chanel purse from VC and considering that I bought this from VC itself and you declined my listing on the basis that you cannot authenticate whether or not this item is genuine is ridiculous. Ref: 34988714 - I have photographed the serial number and receipt for this Hermes oasis sandal. You said you cannot verify the authenticity of this item based on your criteria. What is your criteria? How hard it is to verify a pair of oasis sandal? Even an amateur like me can do it. Ref: 34454356 - Chanel earrings rejected for no reason. Ref 34442840 - Hermes Oran sandals and it took 4 attempts to list it. Ref 34395395, 34395110 and 34387271 - Dior tote bags. You insisted on having the receipts as clearly your authentication team cannot verify whether these Dior tote bags are genuine. Ref: 35057043 - I have already mentioned in my description that I cannot locate the Dior label and Dior cleansing instruction and your team insisted on it. Its listing status is pending. Other issues: (1) Ref 34155545 - I have already mentioned in the description that the original receipt is missing. The buyer is aware of it. After I concluded the sale and delivered the item to your warehouse, your "authentication" team suddenly demand I get a copy of the receipt. Luckily I was in Central and get Fendi to print it off from me. If you need a copy of the receipt, why did you not tell me earlier? Quality Control Reports I noticed you typically issue quality control reports when I report the goods to be unworn (true) and in very good condition. I consider this is an attempt to drive prices down so you can churn revenue and commission more quickly. Apart from the buyer for Chanel bag and the Sophia Webster shoes, none of the buyers cancelled transactions. This underscores the over zealous claims of your quality control team. Ref 34460629: You issued a quality control report, claiming the Dior tote bag measurement is not correct. However, this is based on pre-populated measurements on your App. How would you explain this? Ref 34247837: You issued a quality control report, claiming the Chanel ring has scratches within the inner ring itself. How am I supposed to notice this as it is barely visible from the eye? Ref 34080249: You issued a quality control report, saying there are holes within the glitter heels, am I supposed to go through the heels in detail to identify is there one or two glitters missing? Ref 34066428: You issued a quality control report, claiming that I have scratches, marks and stains which are not visible on the photo. I have never used this Bvlgari handbag and similar to my Chanel handbag, all the handbags are kept in my cupboard in a glass. How can it have scratches and marks? Ref 34080691: You issued a quality control report claiming that I have undone seem. It is a pair of shoes with elaborate decoration and what do you expect? Ref 34218631: You issued a quality control report claiming I have scratches and marks. Again, none of these scratches and marks are visible to human eyes. 3. Impossible to get paid Ref: 34119491 I shipped this rodeo to the buyer through direct buying on 10 June at 11:10 a.m. through Hong Kong courier company, SF. Luckily I downloaded its app which allows precise tracking. In addition to showing the time and date of receipt, it also has an acknowledgement of receipt by the buyer through her e-signature (also available on my app). I have sent all of these screenshots as evidence to proof that I have delivered the rodeo to the buyer. The buyer also helped me to write to VC and confirmed she has received the item. Nevertheless, as the local courier company did not scan the item, VC claimed I never delivered the product and it took over a month to resolve the issue, with a lot of toning and froing, and issue payment. I am moving away from VC. Please deliver my Chanel account to me. After which I will only sell low value products through VC.