They will damage and scratch your item and not take responsibility for it. Even when you provide photos of the item right before shipping it. They can’t even authenticate without receipt and they dont know how to handle leather goods. Apparently scratches magically appear during transit! Customer service is unreliable and disappointing just like the rest of VC. It has been days with emails and chats now they are asking as if i did not send anything or was suppose to get an update. Sale fell through and now I’ll be receiving back a bag with a deep scratch that was not there before simply devalued my item. I don’t recommend their platform or to send any of your expensive items through them. Disappointing and unnecessarily stressful experience.