I list my items low, mention I don't take offers and have offers switched off. So somebody asked me if I take offers, I told her the shoes are listed for my lowest price, she bought. When she didn't pick up the item, I told her they are at her pickup shop, she wanted to know where and how to get to it. I told her that I am sending to the pickup shop, she is in another part of the country, I wouldn't know but she should also have gotten an email from VC or know where she wanted to pick up, as she has chosen her pickup shop. Next thing, she says I was rude, she has picked up the shoes and if they are not comfortable enough she will return them! She has now raised an issue! The shoes have been delivered on the 12th, today is the 16th, Vestiaire clearly states that if an item doesn't fit or you don't like it, you can't return but have to relist it yourself and they waive the fees! @maria8017243 apparently thinks she can order things, then snap at sellers and return if she doesn't like them or has worn them and then will return! She has been a member since 2019, she should know the rules, and saying I don't treat her with enough respect because she can't remember where she had her item sent to? Then returning if she thinks high heels are not comfortable enough? It is a problem anyway, as a seller you have to send within 5 days, maximum 7 but if you don't send within 5 days you don't get credit for the fast shipping. The buyer then has weeks to pick up items and a lot leave it forever in the shop, sometimes not even picking up, that is really not acceptable and highly unfair!