I sold a $350 Coach bag for $160 on 7/12/2023. It was an overseas purchase so it went to Vestiaire for verification/quality check. Upon arrival, they said there was an issue with quality and one of the issues was that the crossbody strap was missing. I immediately contacted the buyer and customer service letting them now that the strap was definitely packed and shipped with the bag. I didn't want the buyer cancelling the order because I figured the verification team just missed the strap in the box and they'd find it and update the report. I specifically packaged the bag in a clear poly bag separately from the strap which was also packed in a clear poly bag to prevent any scuffing during transit. I do this was all of my handbag sales if the strap is detachable. The strap was then placed on top of the bag, in the box and then I placed clear packing pillows on-top to avoid even more shuffling. They are telling me that no strap was in the box. I told them that's impossible and their verification team needs to check the box that I shipped the bag in because it was clearly tossed. It doesn't help that HOURS and HOURS went passed during this convo so that strap is probably long gone. They are now telling me I need to prove I shipped the strap. Out of over 10,000 online sales in the past 6 years on other platforms, not once have I felt that I needed to video record myself packing an order. I assumed I was sending this bag to professionals that handle luxury and higher end items daily. I trusted them and they failed something as simple as checking the entire box. Obviously the buyer cancelled the order which I don't blame them but I am now going to be stuck with a bag that's missing the main crossbody strap which then means the worth of the bag drastically decreases since the strap has been lost by their team. They are refusing to take accountability and based on the numerous reviews and complaints I've read, it seems that they lose items a lot. I recommend selling on other platforms like Ebay, Poshmark and Mercari as their customer service is much better. It's a shame that Tradesy was bought out by such a horrible company.