1st the parcel shop could not find the item, then the buyer confirmed that they have it, yet it has after days not updated (not the 1st time this happened) customer service unhelpful, I have to send my passport in an email despite the fact that I have already uploaded my passport. They use the worst delivery companies, the customer service is a joke! I also note that most of the genuine reviews are bad, the generic ones (like the replies Vestiaire gives here, which are meaningless nonsense about them transforming the fashion industry - read, lining their own pockets while not giving any customer service) if they would put in as much effort as in the fake reviews, it could be a good site, as it is, it is a disaster!