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Larisa
Got a message that I have been banned from chat, apparently I was rude, not true and I let them know all the chats were perfectly pleasant, got one of their automated replies stating the rules, again I have not broken the rules and submitted screenshots, I’m still banned… This company is only interested in making you sell items for ridiculously low prices while offering no customer service, threatening you with untrue accusations and refusing to admit responsibility for their mistakes. To top it, I couldn’t reach them for quite a while as their software again had problems, but when the email finally got through, I only got an automated reply. I’m happy other sites doing the same are starting to grow bigger as I’m seriously shocked about how they treat people, I don’t feel like a customer, they certainly don’t treat me like one! I went to a fashion forum and read that countless people also got random chat bans and threats and were ignored even when they showed they didn’t break the rules. This is not how a reputable company acts!
1 year ago
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Vestiaire Collective has a 1.5 average rating from 1,282 reviews

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Alice, Customer Support

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