Today I noticed I had a chat ban, I had not chatted for a MONTH, and the last interaction via chat was a month ago, super pleasant, the usual Evri problem of not updating despite the buyer having collected, the buyer said they will let Vestiaire know they have it and did so (parcel showed as "still at parcel shop" despite the buyer having it for weeks), I thanked the buyer then today I notice I got a chat ban?????? I contacted Vestiaire immediately with a screen shot showing there was no violation and I promptly get an AUTOREPLY stating the rules, since I didn't violate the rules, it was clear that they did not even bother to look at my email. Having had a look around, apparently there is a problem with the software as a lot of people received random chat bans (check out the forums and FaceBook) without having chatted or without any violation of the rules happening, as usual the horrendous and sloppy software, contacting Vestiaire is pointless, since all you get is spammy outreply, their customer service can't be bothered to fix their problems and as usual the IT is more than shoddy and randomly bans people with threats when they have done nothing wrong.