Something is always wrong, you get random chat bans even if you have done nothing wrong, apparently a flaw in the system, customer service next to useless as you get auto replies as nobody can be bothered to read, you get spammed to death by them, trying to get you to lower your price to ridiculously low, everything so they can charge their commission, they annoy you to death making you confirm the item availability, which then often also has a system problem.
You buy an item through Vestiaire, it gets checked by their verification team, you receive the item, it still has their tag on, you decide it is not for you (size or color wrong) and you resell, the same item they verified then doesn't pass authentication? So was the person who did the authentication I paid for blind or clueless?
Their latest thing is that they tell you that your payment is scheduled, but they fail to make the payment, it used to be instantly when the sale was completed the next day, and due to me using PayPal I also received the money pretty instantly. Now:
Sale complete
On October 18, 2023
Payment scheduled
The amount will be visible on your account within 3-6 working days.
2 days after the sale has completed it is apparently scheduled but nobody bothered to process the payment. Will I ever see my money or will it remain forever scheduled, but still in the pocket of Vestiaire?
1 year ago
Vestiaire Collective has a
1.5
average rating
from
1,282
reviews
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