Terrible customer service! First, the (professional) seller has been ignoring me for 10 days now, and the customer service can’t do anything about it lol. Then, the customer service tells me that the discount code on 120€ off will be valid until 17 November (for another week) which turned out to be a lie because the discount expired at midnight while I was still waiting for the seller‘s response on my offer)!!! Now I have neither the discount, nor the offer from the seller (still not reply!!). I tried to reach to customer service to ask why they lied to me about the validity of the discount code and therefore deprived me of the opportunity to get the discount on the bag I’ve trying to buy now for 2 weeks, and they stopped replying!!! At least accept that you screwed up and lied to the customer. What is wrong with this platform? They track customer’s data (you activity what you put into favourites and your bag) and send them stupid FAKE notifications such as „the seller is ready to drop their price to X“ - don’t believe these messages because they are not true (I read about it and also know myself as the seller had rejected that price offer before that notification came in, so there is NO WAY „the seller is ready to drop their price to X“). They just try to make you anxious and purchase immediately! Don’t believe it. Not the first time I have terrible experience with Vestiaire Collective. If not this particular bag, I would have never returned to this platform.