If i could leave zero stars i would ! This website is utterly FRAUD- i made an offer on a ring, they "quality controlled it" and then said it was in VERY GOOD CONDITION despite them flagging it didnt match the sellers description...except when it arrived it was damaged so badly Bulgari itself cannot repair it !!. It was plain fraud - I havw repeatedly contacted customer "service" and sent pictures and sent the ring back and complained and despite weeks of trying to reach them they refuse to refund me and just want me to relist it for another person to be swindled?? In fact today they relisted it despite my flatly refusing to accept that...these guys are just crooks. Have a look at the pictures..one is what they said the ring was, the others are what was delivered..... Customer service, inept, and unwilling to deal correctly when things go wrong. . They did say this would be rectified and then backtracked after item was shipped to me Multiple emails to multiple agents, all with vague/ zero responses. This company is untrustworthy. You cannot buy with confidence, and you MUST not trust that they will not fix any issues - but boy do they take your money fast. AVOID THIS PLATFORM.