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Jessie F.
DO NOT SPEND MONEY ON THIS SITE THAT YOU ARE NOT WILLING TO GAMBLE AWAY ENTIRELY, BECAUSE IF YOUR ORDER HAS ISSUES, THEY WILL NOT HELP YOU. The customer service is NON EXISTENT with this company. I ordered two items. One item was cancelled for no reason. The other showed up a month later. It was a pair of gloves. THEY SENT ONE GLOVE. When I contacted the company, they tried to place blame on the carrier and drew out the "investigation" process. The carrier did their job. The package showed up perfectly in tact. They refused my refund. I have multiple email threads showing how absurd their responses are. I started a chat thread on the website, and the associate told told me she was ending the chat and to "refer to the previous emails". I honestly have never been this turned off by a company in my entire life. If I could give one million 0 star reviews, I would. DO NOT SUPPORT THIS COMPANY!
11 months ago
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Vestiaire Collective has a 1.5 average rating from 1,282 reviews

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Alice, Customer Support

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