Their quality control is a total and utter joke, especially if you buy something new with tags, they will try to desperately find a flaw because as usual Vestiaire only hires incompetent idiots who can't authenticate, yet they have to meet the quota of rejections, so new with tags are their target, really, a small scratch that you can't see with the bare eye on the BACK of zipper tap is apparently reason enough for rejection, the dress was bought like that. STAY AWAY FROM THE SCAMMERS, the poor idiots couldn't authenticate if their life depended on it, so at random they will try to find flaws to justify their miserable existence, I guess they are so stupid that they couldn't find another job, not even flipping burgers, because for that you need to have SOME qualification. Almost as if they only employ people who are too stupid to chew gum and walk at the same time... Oh and customer service, forget about it, they lie to you and never reply. DO NOT TRUST THEM WITH YOUR ITEMS! Use eBay or any other selling platform, but do not this scam site!