I sold a handbag, they provided a label, the post office could not scan the label, so I had to order pickup, which caused a slight delay, however 2 days after it was picked up and I got the pickup confirmation it still doesn't track on Vestiaire, it does track on Royal Mail though, so I emailed them with a screen shot of the confirmation, they came back with please provide evidence, well, I had sent the screenshot already but apparently the bots could not be bothered to look at the attachment, so I sent it again and repeated that they should do something as it doesn't scan at the post office, I get a total nonsense reply that it might take 24 hours to update, hello, we are already over 48 hours later, does anybody actually read there? As a seller you have 5 days to ship, but if their tracking doesn't update, you might just lose your item.... Customer service? What a joke!