Login
Start Free Trial Are you a business?? Click Here
Anonymous
Purchased Celine bag via VC from the seller in Australia. The seller anita23931433 is not longer responding online....! Be aware there are several there - Ivan, Anita, etc selling the same Celine Clasp Bag. It supposedly went through VC authentication centre in Hong Kong. It arrived with Chinese written label of some Chinese Certification agency. I attach the photos. What is that? I ordered VC authentication in France to certify it not some Chinese agency. The bag had no SN numbers, arrived without a Celine dust bag and a certificate and looked minty new which cannot be real since they stopped making them around 2018. I returned the bag to VC for a 2nd authentication. In a less than a day since recipt they came up with a verdict that bag “met standards of the brand” but did not confirm that it was the Celine bag which I bought. In other words they said that the bag was a good fake which is on par with some brand (not necessary Celine) standards but it was not Céline. I bought a specific bag which value assigns to Celine brand. I did not buy a bag which looks like Celine! What is the point of authentification if it approves contrefaits? Now I am given two options: 1) to receive the fake bag back and be forced to put it back on sale circulation, because I have to cover my losses or 2) VC will sell it for me and minus their commission. This means a 50% loss for me because I paid duties. And it means that VC enriches itself on sale of fakes! AND NOT JUST ONCE BUT MULTIPLE TIMES. Just think that B-corporation encourages circulation of fakes and enriches itself by commission! VC customer services rep Donah was not helpful today, just left me without resolving matter, not giving me the case number, no resolution. VC refused to provide with a copy of expertise. Since as I paid for their authentication and am I entitled to see their analysis and how the came up with the conclusions I have been VC client for over 6 years, sold and bought. I was such a supporter of VC and circular fashion. I am disappointed that VC encourages and makes money on sale of fakes, that authentication is unreliable. How can such a company go IPO? How can us customers rely on their authentication and the entire process? Vestiare Collective: You are seriously in breach of French and EU Law. If you read this I bought the bag relying on your on honest, professional authentication services. Since you have not met this I wish to receive a refund on the bag and fees which I paid for authentication + duty fees. The entire purchase. Ref. 39547189
8 months ago
Read Vestiaire Collective Reviews
Vestiaire Collective has a 1.5 average rating from 1,282 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial