If I could I would give -1 not 1 to this company and to the customer service. I ordered a bag that never arrived, since then I have been contacting every day the customer support team with mails, only to get as an answer that when they have news they will let me know. In every mail I keep explaining my concerns to multiple representatives again and again. I ask for a refund but the company refuses to take any responsibility or liability and keeps repeating that I will be informed soon. This state of affairs is absolutely frustrating and negative, even the legal department refuses to speak to me and I really feel hopeless. Date of experience: March 17, 2024