This company should really be shut down, it’s a fraud. I’ve never seen so many bad reviews on one company and yet they make so much money. I’ve recently bought a bag with a missing accessory that was not highlighted in their quality control report. I’ve sent them an email as soon as I’ve received the item and their excuse was the chain was sent to me but they do not have pictured proof. So the solution is to give me a 10% voucher or to return to them for a refund. After reading all the horror stories, I have 0 confidence that I will be refunded. I pay hundreds for buyers fee but am not protected at all. I’ve also spent thousands of euros on purchases and unfortunately have to learn the hard way to NEVER use them again! The customer care team was so unapologetic and treated the case like it happens all the time. Everyone should stay away from them!