Vestiaire can absolutely not be trusted to purchase from or to sell through. I purchased multiple bags and accessories from Tradesy without any problems, ever, Vestiaire is ABSOLUTELY NOT Tradesy, do not purchase from them thinking you have the same protections and trust as you once did with Tradesy. I purchased a $4000 CHANEL bag from Vestiaire, it was listed as a crossbody bag in the title, the description had the measurements but not the strap drop. When I received the bag I was shocked that the strap drop was only 17”, absolutely NOT a crossbody bag as advertised. After speaking to customer service via chat about a return and providing 15 photos of the strap drop being measured as well as the bag with SIX other CHANEL bags that ARE crossbody, I was told to return the bag and they would process the return and refund me. They sent me the return directions and label. The bag was sent back the same day. When they received the bag in its packaging with all labels still attached etc, I received an email refusing the return and giving me the option of sending it back to me or approving them to list it for me and send me payment for the bag after the sale. Of course minus the $450 in fees I paid on the initial purchase. It said I had three days to make a decision. Within hours of the e-mail, Vestiaire listed the bag for sale under my profile without my permission!!! And again it still had the completely false and misleading title Chanel Timeless Classique Crossbody Bag!!! I was absolutely SHOCKED!!!! There was no way for me to change the title, description, measurements, nothing!!!!! Even if I wanted to sell this bag through them, I would have been completely unable to provide buyers an accurate description of what they were actually purchasing!!! I couldn’t believe it, this company was providing false titles AND descriptions of what they selling, falsely advertising merchandise to consumers and standing by their inaccurate and misleading information. I removed the bag from sale on my account manually. I contacted customer service immediately! I was outraged and at this point incredibly worried about the $4000 bag that they had in their possession and about the professionalism of the company and its staff. After speaking to a representative who was patronizing at best, I received an email that I was to reply to and provide pictures. I did so, providing all of the pictures as well as a complete description of the situation and a picture of the listing stating this was a crossbody bag. I received replies stating it was again refused and they would escalate it to a higher level of dispute. It was once again refused for refund. I contacted customer service again for them to send the bag back to me immediately. I am currently awaiting the return of the $4000 CHANEL bag. I went back to the website and in addition to all of the above happening, THEY CHANGED THE INFORMATION LISTED ON THE PURCHASE SUMMARY!!! I cannot believe the complete deceit of this company; I wish that I had taken screen shots! What once said that I had 3 days to decide to have the bag sent back to me or wanted them to relist it now says only that they will relist it! I absolutely could not believe it! THEN I went into the quality control report that I received when the bag was at the authentication department, I could absolutely not believe my eyes! That report had been changed as well!! When I first received the report, it stated that the “corners of the bag had been dyed which may affect its resale value”, had two pictures of the corners, and the level of defect was marked as low. I was aware of the spa treatment to the corners as I had messaged with the seller asking if the bag had been dyed. The problem is, NOW the report only has one picture, does not say corners, now it says the bag has been REDYED and does NOT specify corners, AND it lists the defect as MEDIUM! Are you kidding me?!?! This is so unethical I cannot seem to wrap my head around it. Run far away from buying or selling with this company!!! I should have done more research in regards to Vestiaire and not trusted that they were the same but better after merging with Tradesy! The multitude of bad reviews from buyers as well as sellers says it all. Unethical to say the very least! They are an absolute scam of a company.