I wanted to share my awful experience with Vestiaire co. I bought from them a few times- ignoring the awful feedback people have given online thinking this would never happen to me. Until it did. I highly recommend you all take your business elsewhere. The first problems was they never have the buyers back. I bought something that was incorrectly labeled- had stains and problems all over it. In fact- it also didn’t look authentic to me. I complained and they wouldn’t stop the transit of the item even though the seller told me after the fact there were issues. So Vestiaire said- send it back to us we’ll look at it. They deemed it authentic and it matched the description which it CLEARLY did not. The entire time I’m speaking to 500 different employees- not one person is assigned to me case so I have to tirelessly explain myself over and over to new customer service representatives. I also tried to ask for a phone number- they don’t have one. They also don’t respond on their email. That’s a huge red flag. When a company doesn’t have a phone number they distance themselves from customers. They tried to resell my item on my account- which I told 500 customer service reps NOT to do. Again I had to repeat myself 500 times and they still did it. Finally they took it down- shipped it back and surprise- I get a bill for $300 in duties. I already paid duties when I paid for the item (it’s included at check out) I’m angry obviously because how can you be charged twice for duties this item is now worth 0$ because it belongs to me and is not a sold item. It was just them reviewing it. Again- messaging 500 customer service employees none of them grasp the problem. I have to explain myself over and over and no one is following because new people are on the case every time I send a message. I finally threatened to go to the better business bureau and suddenly they cooperate. They said they’ll pay duties and my items was paid and it arrives Guess what? Vestiaire lied. They told me they paid but they didn’t because I get a bill 2 months later saying they didn’t pay and I have to. I have messages of proof they said they are going to pay. And now I’m back to square 1 - trying to get a customer service employee to follow the situation and they are purposely not understanding. Vestiaire is a SCAM and they literally lie to their customer. I will be reporting them to the better business bureau and sharing this story. Please do NOT buy from Vestiaire. You will not be protected as a buyer. Learn from my situation