It’s crazy the more I read the responses from this company to all the complaints it is like the copy paste, there is no real meaning, acknowledgment of the mistake they made or even a compensation to the client. If you have issues with them forget it, they are all about fake apologies. I sent my bag because they exchanged the one I bought, by coincidence one of my friends got it because we ordered the same bag (brand, line, color etc - same exact bag but she paid less for hers ) from 2 different sellers at the time and we got it in Germany the same day. I was so disappointed when I saw mine and she was so happy because hers came packed and with label like mine was supposed to be. I got to know she got mine because my seller posted the serial number in one of the pics. Long story short I didn’t get that one but I know my friend did since she sent me the picture of the serial number and what a suprise it matched with the one my seller sold me and I got to know they exchanged them. I was unhappy and furious, so I sent it back and asked for a full refund. It took me so long, I sent a letter with details, pictures, everything all the proof I had. Customer service doesn’t exist for them, very mediocre and all about covering their mistakes. Now that have reposted the bag I sent back but they did it with my original seller pictures. In the last picture of that post the serial number of the bag is there but it is fake, because my friend has it and if you buy it you will get it and you will send it back because it will not match with what you bought. I’m thinking either they never understood what really happened here and what my complaint was all about or there is no regard for the client. That posting is a fraud ! That bag is not the one they are selling and I don’t know how the dare to do this. RESPECT YOUR CLIENTS PLEASE ! This is FRAUD ! Be aware, they don’t even know what’s going on in their company. I think they are very disorganised. Please don’t reply to this post with your CS copy paste message that you care so much because you don’t. I’ll make sure I keep helping people get away from your pretty unreliable and unprofessional company.