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Anonymous
From the seller point of view this is the worst platform on the market. The reason for their very high fee is the trust brought by their team of "experts" that review the items. These experts will let fakes through, but will wrongly claim inconsistencies or defects in items, and once their report is out, nothing can be done. One example: I sold a vintage barbour jacket, and the expert claimed that a snap was missing from the collar flap, which turned out to be untrue, and never provided any evidence or picture to back the claim. They however went straight to the buyer saying there was an issue with the item and he could cancel the sale. He only noticed it once the sale was cancelled automatically. I received the item back and it is perfect, nothing missing. Customer support was completely useless throughout the entire process, repeating the same line over and over again when they were clearly in the wrong, and in the end they banned me from the chat. Users keep lowballing items and VC heavily and repeatedly sends pop ups pushing sellers to drop their prices to ridiculous lows. They also ban any information sharing including pictures between users for fear people would use other platforms, because their added value is so low. I've been an avid user of Vinted and Stockx and others, VC is a complete joke.
6 months ago
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Vestiaire Collective has a 1.5 average rating from 1,282 reviews

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