Totally incredible, a buyer noticed that the app has a problem and the dress she purchased went to an old address she thought she had deleted, she lives in Paris but the dress should go to Vestiaire and then they would send it to the US, no good to her as she needs it within 10 days for a wedding. We both contacted their "support" and both were brushed off, apparently the only way to stop her losing money and having the dress on another continent was to cancel from my side, which I did as I didn't want her to spend money on something and then not having the item in time. She this time triple checked that the address was right and bought again, this time with direct shipping. The customer support didn't want to help out, didn't want to reroute to Paris instead of the US, despite her offering to pay extra (remember the dress would have gone to Vestiaire first, so it really should be doable) instead they then banned her from chat (luckily the shipping was with FedEx where the buyer's number is visible, I sent her a text that it is on the way). I got "dinged" because I cancelled an order, despite it was the decent thing to do, customer service that VC seems incapable of. To say I am less than impressed with them is an understatement. Another thing I am absolutely not impressed with is their "verification service", I cancelled a few times because they claimed there were issues, despite that I couldn't see the issues in the pictures, always was charged the verification fee, so a month ago I took the plunge (a seller from Italy I had bought from before, Italy to the UK you can't for some reason have direct shipment) the item was flawless, the pull they claimed was a crease from the item being folded. I do believe they reject items randomly with made up BS, because with the massive law suit that is coming (their experts are everything but experts) so they can argue in court "But we reject X percent of the items we check...." I always make sure I pay with a credit card, if I receive a fake (because they frequently let fakes through and reject genuine items) I take it up with my credit card company. Never pay them from your checking account or with a debit card, you have more protection with a Credit Card, it will take months to get your money back, but their "we relist it for you scam" nope, don't fall for it.