They have very shady refunds processes. I had two recent experiences that was eligible for a full refund, both of them was delayed as they were not transferred to the relevant team even after it was confirmed by the support team. They "sit" on your refund after as long as possible, what's the end goal here? I used a discount code for £25, which brought to total down to £104 for two items and I was refunded only £34.5 for an item that cost £55 with the shipment pre-discount. They refuse to explain why they chose to apply £20 discount to the lower cost (refunded item) and they closed off the thread.