Great concept of trying to be more eco-friendly by letting people re-sell their items but comes with a massive hole. I bought an item and bought it on good faith from the seller via Vestiaire based on the pictures and descriptions. What I received was not what was described. There were disclosures about the state of the bag and it was described as very good. Sadly this was not the case when I received the bag with worn out leather, frayed ends and all round the bag wasn't in great condition. I contacted Vestiaire to try and resolve this and I was shut down in 5 mins and told 1. They couldn't do anything about it 2. That I could not speak to someone more senior. The only solution they could offer me was to re-list the bag for no selling fee. Not what was expected considering this was my first purchase from them. I won't be purchasing using Vestiaire again and would urge you to double/triple check the pictures and items to see what you're actually getting. I have had to contact my credit card company to try and resolve the matter meanwhile I am hundreds of £ out of pocket.