I ordered a Louis Vuitton luggage tote, my first order with the company entitled me to a 10 percent discount which for some reason wasn't applied to the order so I asked after it was placed to see how I would be able to get it. They said that I would not be able to get it since the order was placed. With much conversation about it they still were not going to make an exception. This is my first and last time dealing with a company that has a zero policy and I have a zero policy for not treating the customer first. Sad I am leaving this rating so you can deal with them I won't. eBay is better for Louis Vuitton luggage anyway