I purchased a tennis dress and paid extra for it to be delivered to my home. As it happens, I was home all day when the alleged delivery was attempted and certainly no delivery service turned up. My CCTV confirmed this. I was told to collect the item from a collection point which is 40 minutes from my home. I then contacted the seller, the delivery company and Vestiaire. The chat box assistance was disgraceful. A £15 voucher was offered (and refused) to be used against a future purchase. I was told point blank that no refund would be given despite me paying for a service which was non-existent. It is impossible to email the company using their site. The chat box remains unanswered. I will never use them again. I had to pay for a taxi to take me to the collection site. Appalling.