I have had good experiences with Vestiaire collective both buying and selling over the last 5 years. However, I recently purchased a pair of lace up shoes listed as Prada. When the shoes arrived, they looked fake, and I found a "made in China" stamp on them. I further had them authenticated by "Awethentigreat.com" who agreed they were fake. I immediately contacted Vestiaire, who agreed to take them back to reexamine them. I emailed them photos of the made in china stamp and the results of the Awethentigreat authentification. This morning I learned that Vestiaire has refused my refund request and relisted the fake shoes on my seller page. When I contacted Vestiaire, they said that they have already given the seller the payment and so I cant get a refund. Note that this was an "Expert Seller" on vestiaire, and the Seller still has this badge. I have just closed my Vestiare account. Most of the time, things work fine, but if you get a counterfeit item, Vestiaire isnt going to refund your money. The customer service is awful. I lost 120 euros, which is bad, but please be careful if you buy something really expensive on this site.