I bought a Chanel wallet from them. I was not aware of their buyer protection policy. The bag was marked delivered but I never received it. They asked for my ID, a written statement, and etc. I provided all the info and they asked for 7 days for investigation. Must be a joke on their end. No follow up emails from them until I messaged on the last day. They came back and said there’s nothing they can do. There was no insurance on the expensive item and no tracking proof that it was delivered. DO NOT SHOP FROM THIS SITE. Horrible customer service and policy.
4 months ago
Vestiaire Collective has a
1.5
average rating
from
1,304
reviews
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